Refund policy

You have the right to cancel the purchase contract within 14 days of delivery, without providing any reason. The cancellation period expires 14 days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

To exercise your right of withdrawal, simply notify us with an explicit statement (for example, by writing to info@maidamila.com) before the withdrawal period expires. You may also use the withdrawal form available at the bottom of this page; however, this is not mandatory.


Effects of Withdrawal
If you withdraw from the contract, we will refund all payments received, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard option we offer), without undue delay and in any case no later than 14 days from the day we are informed of your decision. The refund will be issued via the same payment method used for the purchase, at no additional cost to you. We may withhold the refund until we receive the returned goods or until you provide proof that you have shipped them, whichever occurs first.


Returning Items
You must return the items without undue delay and, in any case, no later than 14 days from the date of notification of withdrawal. We offer free return shipping for orders shipped from Italy: you will not incur any direct costs for the return. For orders shipped from a foreign country, however, you are responsible for the direct cost of return shipping. You are only liable for any decrease in the value of the goods resulting from handling other than that necessary to verify their nature, characteristics, and functioning.


Exceptions
The right of withdrawal does not apply to:

- goods made to the customer’s specifications or clearly personalized
- goods that are likely to deteriorate or expire rapidly
- sealed goods that are unsuitable for return for hygiene or health protection reasons, opened after delivery
- goods that, after delivery, are inseparably mixed with other items
- sealed audio/video recordings or sealed software opened after delivery

This policy complies with EU Directive 2011/83/EU on consumer rights.

 

How to return an order (cancellation, return, or exchange)

Whether it’s a cancellation, a return for a specific reason, or an exchange, the procedure is the same:

  1. Send an email to info@maidamila.com specifying the reason (cancellation, return, or exchange) and the order number in the subject line (e.g., “Return Order #12345”).
  2. You will receive a return label via email: print it out and affix it to the package, covering the original label.
  3. Prepare the package by placing the products in the original packaging (an equivalent box is also acceptable) and wait for the courier to pick it up.
  4. You will receive an email confirmation once the order has been returned to our warehouse and the refund has been processed (or the new item has been shipped, in the case of a replacement).

Before proceeding, make sure the products are in their original condition and have the Maidamila label attached: see the terms of sale.